UKG Pro WFM Functional Lead

Computer Task Group, Inc•Dallas, TX

About The Position

CTG is seeking a UKG Pro WFM Functional Lead for a client project in Dallas, Texas, with a stated duration of six months. The lead will provide functional expertise across the project lifecycle, including requirements gathering, solution design, configuration, testing, deployment, and post-production support. The role works with HR, Payroll, Operations, and other stakeholders to translate business needs into scalable workforce management solutions. The position configures and supports UKG Pro WFM modules and develops Data Views and Hyperfinds for reporting, analytics, compliance monitoring, and operational decisions. It also evaluates existing processes, identifies gaps, recommends improvements, supports change management, and maintains functional documentation and process guidance. A bachelor's degree in a related field is preferred, though equivalent relevant professional experience may be considered. UKG Pro WFM certifications or specialized training are also preferred.

Requirements

Strong functional expertise in UKG Pro WFM configuration, implementation, and optimization.
Hands-on knowledge of Timekeeping, Attendance, Scheduling, Accruals, Labor Management, Pay Rules, Work Rules, and attendance policies.
Experience developing and maintaining UKG Pro WFM Data Views and Hyperfinds.
Strong requirements-gathering, business process analysis, solution design, and stakeholder facilitation skills.
Ability to translate complex business requirements into scalable system configurations and functional solutions.
Knowledge of HR, Payroll, workforce management practices, compliance requirements, and organizational policies.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to manage competing priorities, collaborate across functional teams, and drive project deliverables to completion.
Experience with business transformation, process improvement, change management, and implementation best practices.
Demonstrated experience leading UKG Pro WFM functional implementations, enhancements, or optimization initiatives.
Experience configuring and supporting UKG Pro WFM modules and translating business requirements into system functionality.
Experience collaborating with HR, Payroll, Operations, and other business stakeholders to deliver workforce management solutions.
Experience supporting the full implementation lifecycle, including testing, deployment, issue resolution, and post-production support.
Experience analyzing business processes, identifying performance gaps, and recommending improvements to operational efficiency and compliance.
Experience facilitating workshops, documenting requirements, and communicating recommendations to diverse stakeholder groups.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group.

Nice To Haves

Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field.
UKG Pro WFM certifications or relevant specialized training.

Responsibilities

Lead UKG Pro WFM functional activities throughout the project lifecycle, including requirements gathering, solution design, configuration, testing, deployment, and post-production support.
Configure and maintain UKG Pro WFM modules, including Timekeeping, Attendance, Scheduling, Accruals, Labor Management, Pay Rules, Work Rules, Attendance Policies, Labor Levels, Employee Groups, and Schedule Groups.
Partner with HR, Payroll, Operations, and business stakeholders to facilitate workshops, document requirements, and translate business needs into scalable functional solutions.
Design, develop, and maintain Data Views and Hyperfinds for reporting, analytics, compliance monitoring, and operational decision-making.
Evaluate workforce management processes, identify functional gaps, and recommend improvements aligned with business objectives and industry best practices.
Support system testing, troubleshoot configuration issues, validate business processes, and coordinate issue resolution during implementation and stabilization.
Provide functional guidance to stakeholders and ensure solutions align with organizational policies, operational requirements, and applicable regulations.
Develop and maintain functional documentation, configuration specifications, and process guidelines to support adoption and ongoing operations.
Assess business performance gaps and recommend transformation initiatives to improve workforce processes, operational efficiency, and organizational effectiveness.
Support change management and communicate functional solutions, process changes, and recommendations to technical and nontechnical stakeholders.