HRIS (UKG) Analyst

The Original Cakerie • St. Paul, MN

1d • Hybrid

About The Position

Dessert Holdings is hiring an HRIS (UKG) Analyst for its corporate team in St. Paul, Minnesota. Reporting directly to the HRIS Manager, the analyst serves as a technical subject matter expert for the UKG Pro (HCM/Payroll) and UKG Pro Workforce Management (WFM) ecosystem. The role focuses on technical administration, configuration, data integrity, and ticket-based support for core HCM, timekeeping, and payroll rules across U.S. and Canadian operations. The schedule is hybrid, with four days in the office and one day remote. Occasional travel may be required, up to 5%.

Requirements

• Bachelor’s degree in HR, Information Systems, Business Administration, or equivalent practical experience.
• At least 3 years of hands-on technical/functional experience administering both UKG Pro (Core HR/Payroll) and UKG Pro WFM (Dimensions/Kronos).
• Direct experience configuring Payrules, Work Rules, Accruals, and InTouch timeclock devices within UKG WFM.
• Proven experience conducting system data audits and maintaining high levels of data accuracy across UKG platforms.
• Ability to travel occasionally if needed, no more than 5%.

Nice To Haves

• Prior experience with both U.S. and Canadian workforce operations.
• Prior experience with multi-site operations, manufacturing, CPG, healthcare, or retail environments.
• Basic understanding of SQL queries or WFM Reports.

Responsibilities

• Manage and resolve Tier 2 and Tier 3 HRIS incidents, service requests, and timekeeping issues through ServiceNow while meeting established SLAs.
• Configure, maintain, and troubleshoot UKG WFM pay rules, work rules, overtime calculations, shift differentials, rounding, and meal/rest break policies.
• Administer accrual programs, including PTO, sick leave, holiday, and leave policies across U.S. and Canadian jurisdictions.
• Support UKG timekeeping hardware and software, including InTouch DX timeclocks, device configurations, and biometric settings.
• Conduct system audits and data validation to ensure compliance with wage and labor regulations and maintain data integrity.
• Investigate and resolve complex payroll, timekeeping, and HR data discrepancies through root-cause analysis and corrective action planning.
• Partner with HR, Payroll, Finance, and external vendors to address system issues, optimize processes, and implement best practices.
• Drive continuous improvement through workflow automation, system enhancements, release testing, upgrade support, and user training and documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level