Solut Architecture Spclist - UKG

Worldwide Flight Services, Inc. • Tomball, TX

5d • $90,000 - $144,000

About The Position

The Solution Architecture Specialist – UKG serves as the primary technical and functional expert for UKG Pro Workforce Management and related HR technology solutions. The role designs, implements, and optimizes workforce management systems and integrations supporting scheduling, timekeeping, absence management, and workforce analytics. It partners with HR, IT, and business leaders to translate strategic objectives into scalable system designs and configurations that improve employee experience and business performance.

The position requires expertise in UKG Pro Workforce Management modules, including UKG Pro Absence, UKG Pro Advanced Scheduling, UKG Pro Workforce Management (Hourly), UKG Pro Accruals, UKG Pro Timekeeping Hourly, and UKG Pro Workforce Management Analytics. It also requires understanding of HRIS practices, data governance, and integrations with SAP Employee Central and Employee Central Payroll. SSO and Microsoft Entra ID experience is preferred; knowledge of Zaddons or other shift-bidding solutions is a plus. The Specialist acts as a technical problem solver and strategic advisor, helping improve HR processes and maintain system reliability and compliance across the global HR ecosystem. Domestic and international travel is required as needed.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field.
• At least 5 years of experience with UKG Pro Workforce Management, including UKG Pro Absence, Advanced Scheduling, Accruals, Hourly Timekeeping, and Workforce Management Analytics.
• Demonstrated experience integrating UKG Pro Workforce Management with SAP SuccessFactors Employee Central and Employee Central Payroll.
• Strong understanding of enterprise IT systems, solution architecture, system integrations, and technology implementations.
• Knowledge of system design, development, implementation, testing, and ongoing user-support principles and practices.
• Familiarity with project management methodologies, including requirements gathering, implementation planning, and stakeholder communication.
• Strong analytical, problem-solving, and communication skills, with the ability to collaborate across technical and business teams.
• Ability and willingness to travel domestically and internationally as required.
• Ability to perform essential functions in office, remote, and operational environments, with or without reasonable accommodation.
• Ability to use standard office technology, including computers, phones, and virtual collaboration platforms.
• Ability to communicate effectively verbally and in writing in virtual and in-person environments.
• Ability to collaborate with global teams across multiple time zones.
• Ability to work in and move throughout office, airport, and operational environments as necessary, with or without reasonable accommodation.

Nice To Haves

• Experience with Single Sign-On (SSO) and Microsoft Entra ID integrations.
• Knowledge of Zaddons or similar shift-bidding and workforce-scheduling solutions.

Responsibilities

• Oversee day-to-day operations of assigned applications, including configuration, updates, and user access management.
• Diagnose and resolve application issues in collaboration with end users, development teams, and vendors.
• Monitor application performance, identify bottlenecks, and implement improvements.
• Create and maintain application documentation, including workflows, troubleshooting guides, and support procedures; report on application performance and usage.
• Troubleshoot and debug software and systems using monitoring and logging tools.
• Serve as the subject matter expert for module implementations and host video conferences, workshops, and other meetings as needed.
• Implement application changes, updates, and upgrades through established change-management processes, including testing and validation to minimize disruption.
• Coordinate with developers, architects, and stakeholders to ensure integrations align with organizational goals and technology standards.
• Apply familiarity with SDLC methodologies, including Agile, DevOps, and Waterfall, to application deployments and updates.
• Conduct regular audits and quality-assurance testing to verify that applications function as required.
• Travel domestically and internationally as required to support implementations, deployments, stakeholder meetings, and business operations.

Benefits

• DailyPay access to earned pay in advance.
• On-the-spot awards through the Awardco platform, including gift cards.
• Medical care options for full-time and part-time employees.
• Travel discounts, pet insurance, and shopping discounts through WFS Employee Extras.
• Wellness programs.
• 401(k) program.
• Opportunities for internal mobility and transfers.
• Eligible employees may receive medical, dental, vision, life insurance, disability coverage, retirement savings plans, paid time off, and other employee benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior