UH Centralized Scheduler

WVU Medicine

7d

About The Position

Responsible for assuring patients are scheduled for the correct procedure at the appropriate time and with the appropriate resources, and for pre-registering scheduled patients. The role requires accurate documentation of patients’ medical insurance and required authorizations. The position provides high-quality customer service to referring office staff and patients, who may have their first impression of the organization through this interaction.

The scheduler coordinates procedure scheduling and ordering for designated departments according to established guidelines, screens patients and provides exam preparation instructions, completes pre-registration, reviews insurance and revenue-cycle information, maintains records and confidentiality, and supports physician office staff and new employees. The role may involve frequent exposure to different parts of the hospital or work from a home office environment.

Requirements

• High school diploma or equivalent (GED).
• Excellent customer service skills.
• Strong computer skills, including the ability to navigate scheduling systems and the Microsoft Office suite.
• Ability to maintain and update computer competencies as required for the position.
• Effective verbal and written communication skills.

Nice To Haves

• Two years of medical secretarial or medical clerical experience.

Responsibilities

• Coordinate scheduling and ordering of procedures for designated departments according to established guidelines.
• Schedule services requested by physician offices or patients, provide exam preparation instructions, and screen for relevant information before scheduling.
• Pre-register patients in the computer system according to hospital registration guidelines.
• Ascertain insurance information to comply with managed care and other insurance regulations, perform a revenue cycle review, and refer appropriate patients to Financial Care Consultants.
• Maintain records according to hospital and regulatory requirements.
• Maintain confidentiality of patient and employee information.
• Collaborate with physician office staff to maintain effective working relationships and educate new office staff members.
• Assist with training and orientation of new staff members.
• Maintain department equipment.
• Record and report equipment malfunctions, including initiating service work orders.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED