US E-Commerce Manager

Essity • Charlotte, NC

2d • Hybrid

About The Position

The U.S. E-Commerce Manager shapes and executes Essity’s third-party e-commerce strategy, focusing on direct-to-consumer accounts and selected marketplace partners. The role manages customer relationships and account profitability while ensuring third-party activity complements the broader Amazon first-party business. Based in Charlotte within the Health & Medical business, the manager influences channel strategy, improves the online buying journey, and drives sustainable, profitable growth.

The position collaborates across Sales, Brand Marketing, Finance, Supply Chain, Customer Service, Category Management, and e-commerce media and content teams. It is hybrid and based in Charlotte, North Carolina, with approximately 10–15% travel to important customer accounts.

Requirements

• Bachelor’s degree, preferably in Business, Sales, Marketing, or a related discipline.
• At least five years of B2C e-commerce and key account management experience, including work with direct-to-consumer customers, third-party marketplaces, or multichannel retailers.
• Experience with P&L management, forecasting, business planning, digital marketing, and online merchandising.
• Experience with analytical tools such as Excel and Power BI.
• Effective communication and negotiation skills; ability to build productive customer relationships, adapt quickly, and influence stakeholders across functions and organizational levels.
• Able to travel up to 15% to support strategically important customer relationships.

Nice To Haves

• Familiarity with Seller Central, Vendor Central, CommerceIQ, Salsify, Skai, or comparable e-commerce platforms.
• Bachelor’s degree in Business, Sales, Marketing, or a related discipline is preferred.

Responsibilities

• Develop the long-term U.S. third-party e-commerce strategy and identify growth opportunities across direct-to-consumer accounts and selected marketplace partners.
• Lead a portfolio of e-commerce partners, build customer relationships, and create account-specific forecasts, sales objectives, merchandising plans, and portfolio strategies.
• Manage account profitability and deliver annual sales and trade-investment goals through planning, budgeting, and execution.
• Drive consumer sell-out through content, promotions, advertising, digital merchandising, pricing, media, and other e-commerce levers.
• Use customer, shopper, and performance data to identify opportunities, improve the path to purchase, and translate insights into commercial actions.
• Coordinate forecasts, product availability, investment, and account requirements to support consistent execution and maximize online performance.
• Work with the U.S. e-commerce team and wider business to align first-party and third-party priorities, share best practices, and represent customer and shopper needs in business planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level