Turndown Attendant

Grand Bohemian Lodge Greenville • Greenville, SC

3d • Onsite

About The Position

The Turndown Attendant freshens guest rooms, responds to Housekeeping service requests, and cleans rooms as needed. The role is currently hiring for a 4:30 PM–9:30 PM shift, though shifts may change; weekends and holidays are included. The position requires servicing 50 rooms per shift and providing attentive, courteous service to guests and colleagues.

Requirements

• High school diploma or equivalent preferred.
• Hotel or related-field experience preferred.
• Able to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Able to listen to, understand, and clarify concerns raised by employees and guests.
• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to understand and apply complex information and data from various sources.
• Able to maintain confidentiality of information.
• Able to stand for the entire shift.
• Able to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible and long hours may sometimes be required.

Nice To Haves

• High school diploma or equivalent.
• Experience in a hotel or related field.

Responsibilities

• Maintain an attentive, friendly, helpful, and courteous manner with guests, managers, and fellow employees.
• Review the turndown list, check for special requests, and stock the caddie with the supplies, linens, and amenities needed to service guest rooms.
• Turndown each assigned room according to the specified standards.
• Service 50 rooms per shift.
• Handle lost-and-found items according to standards.
• Keep hallways, public areas, and closets clean, neat, swept, and vacuumed.
• Prepare the housekeeping cleaning cart for the next day's use.
• Report maintenance repairs promptly to the Housekeeping Supervisor or Manager.
• Deliver guest laundry to rooms.
• Operate pagers and radios efficiently and professionally when communicating with hotel staff.
• Deliver guest requests promptly and ensure overall guest satisfaction.
• Attend required hotel meetings and trainings; maintain regular attendance and comply with hotel standards and regulations.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED