Turndown Attendant

Maybourne Beverly Hills Hotel • Beverly Hills, CA

1d

About The Position

As a Turndown Attendant, you will play a crucial role in ensuring our guests experience the utmost comfort and relaxation during their stay. Your attention to detail and commitment to delivering exceptional service will contribute to the overall guest satisfaction and reputation of our establishment.

Requirements

• Previous experience in a housekeeping or turndown attendant role in a luxury environment is preferred.
• Strong attention to detail and a passion for delivering exceptional guest experiences.
• Excellent communication skills, with the ability to interact professionally and courteously with guests and colleagues.
• Ability to work independently and efficiently, managing time effectively to complete tasks within a timely manner.
• Respect for guest privacy and discretion when working in guest rooms.
• Physical ability to lift, push, and pull heavy items, and stand for extended periods.
• Flexibility to work evening shifts, weekends, and holidays as required by the hotel's operational needs.

Responsibilities

• Provide evening turndown service to guest rooms, ensuring that each room is prepared for a restful night's sleep.
• Greet guests in a friendly and professional manner while respecting their privacy and individual preferences.
• Prepare the room for turndown service, including adjusting curtains, dimming lights, and setting the appropriate ambiance.
• Turn down the bed, fluff pillows, and place amenities such as chocolates, water, or other requested items.
• Tidy up the room by organizing personal items, hanging towels, and disposing of any trash or used amenities.
• Ensure that all guest supplies are replenished, such as toiletries, towels, and linens.
• Perform a final check to ensure that the room is in perfect condition, addressing any concerns or issues as needed.
• Communicate effectively with the housekeeping team to report any maintenance or repair needs.
• Maintain a clean and organized turndown cart and storage areas.
• Adhere to established health and safety standards while carrying out duties.

Benefits

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off
• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees