Turndown Attendant

AccorHotel • Santa Monica, CA

17h • Onsite

About The Position

The Turndown Attendant provides evening housekeeping services that enhance guest comfort and create a relaxing, welcoming environment. Reporting to the Assistant Director of Rooms, this role prepares guest rooms and suites for the evening, maintaining cleanliness, ambiance, and attention to detail in accordance with luxury service standards. The attendant also responds to guest requests, reports maintenance or safety concerns, and helps maintain organized housekeeping supplies and service areas.

Requirements

• Ability to work efficiently in a fast-paced, detail-oriented environment.
• Strong attention to detail and commitment to high service standards.
• Excellent communication and guest service skills.
• Strong interpersonal and problem-solving abilities.
• Reliable and responsible, with the ability to work independently, especially during evening shifts.
• Ability to stand and walk for extended periods, up to 8 hours.
• Ability to bend, kneel, and squat for extended periods.
• Ability to frequently lift and carry up to 30 pounds.
• Ability to push and pull housekeeping equipment, such as tables and carts, weighing up to 100 pounds.
• Ability to work in a fast-paced environment with frequent movement.

Nice To Haves

• Previous housekeeping or hospitality experience.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Perform evening turndown service in assigned guest rooms and suites according to hotel standards.
• Prepare rooms for the evening by turning down beds, refreshing linens as needed, adjusting lighting, closing curtains, and creating a comfortable ambiance.
• Refresh towels, toiletries, and in-room amenities; replenish water and other in-room offerings as required.
• Lightly clean and tidy guest rooms, including removing trash and used items, straightening furniture and guest belongings as appropriate, wiping surfaces, and refreshing bathrooms.
• Fulfill guest requests promptly during service hours.
• Inspect rooms for cleanliness, presentation, and functionality of items.
• Promptly report maintenance issues, damage, or safety concerns.
• Respect guest privacy and follow security and confidentiality procedures.
• Keep housekeeping carts, supplies, and service areas clean and organized.
• Follow health, safety, and sanitation guidelines, including proper use of cleaning products.
• Communicate with team members and supervisors about room status and guest needs.
• Assist with special requests or additional evening services as required.

Benefits

• Employee benefit card offering discounted rates in Accor worldwide for the employee and family.
• Learning programs through Accor Academies.
• Career development opportunities with national and international promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed