Turndown Attendant

Auberge Collection • Dallas, TX

6d

About The Position

The Turndown Attendant prepares assigned guest rooms for evening use by completing scheduled turndown service, refreshing rooms, replenishing approved amenities, and arranging each room according to hotel standards. The role provides discreet and courteous service while respecting guest privacy and personal belongings. Attendants also deliver guest requests, record completed rooms, communicate service issues, and report maintenance, safety, lost-property, damage, or unusual-room concerns to a supervisor. The position follows hotel housekeeping procedures, brand standards, and health and safety requirements, and uses electronic devices and hotel communication systems to manage assignments and maintenance tickets.

Requirements

• Previous housekeeping experience is required.
• Strong attention to detail and a courteous, service-focused approach.
• Ability to work independently, manage assigned rooms, and complete tasks within scheduled time.
• Good communication skills and the ability to follow instructions.
• Flexibility to work evening shifts, weekends, and holidays as required.
• Ability to stand, walk, bend, and move housekeeping supplies during a shift, with or without reasonable accommodation.
• Ability to work independently and as part of a team.

Nice To Haves

• Prior experience in a luxury or full-service hotel.
• Bilingual ability.

Responsibilities

• Service assigned guest rooms during the evening turndown period according to hotel procedures.
• Prepare beds for the night and arrange bed linen neatly.
• Tidy rooms, empty wastebaskets, and straighten furnishings and guest items without disturbing personal belongings.
• Clean and replenish bathrooms, towels, toiletries, and other approved amenities as needed.
• Draw curtains, adjust lighting, and set the room’s evening presentation according to hotel standards.
• Deliver requested items, amenities, or messages to guest rooms promptly.
• Report maintenance issues, lost property, damage, safety concerns, and unusual room conditions to a supervisor.
• Record completed rooms and communicate service issues or guest requests to the housekeeping leadership team.
• Use cleaning products and equipment safely and keep the housekeeping trolley and work area clean and organized.
• Respect guest privacy, follow room-entry procedures, and protect confidential information.
• Follow hotel policies, service standards, housekeeping procedures, brand standards, and health and safety requirements.
• Meet productivity and quality expectations for the guest experience.
• Communicate effectively with supervisors and team members regarding needs.
• Use an electronic device to access task assignments and enter maintenance tickets.
• Use hotel-provided communication systems in accordance with the communication etiquette policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed