Turn Down Attendant - Condado Vanderbilt Hotel

The Condado Collection

1d

About The Position

The Turn Down Attendant prepares and maintains guest rooms to meet the hotel’s cleanliness, service, and quality standards. The role includes welcoming and recognizing guests, anticipating and addressing their service needs, preparing room amenities, and communicating replenishment needs. The attendant stays informed about hotel operations and changes, protects company assets and confidential information, and follows safety and appearance standards. The position requires teamwork, effective communication in Spanish and English, and flexibility to work various shifts, including weekends and holidays.

Requirements

• Hospitality-oriented.
• Able to bend, stoop, stretch, and lift up to 50 pounds.
• Able to handle difficult situations effectively.
• Able to work quickly and efficiently, especially under pressure.
• Willing and able to perform basic cleaning duties.
• Flexible and available to work various shifts, including weekends and holidays.
• Good communication skills in Spanish and English.

Responsibilities

• Welcome and recognize guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
• Prepare and maintain the cleanliness and condition of guest rooms.
• Collect room reports and keys for assigned areas.
• Clean rooms according to established procedures.
• Anticipate and communicate replenishment needs.
• Follow room-service steps, including preparing amenities and completing related tasks.
• Ensure compliance with quality expectations and standards.
• Stay informed about daily hotel operations, review event sheets and bulletin boards daily, and keep up to date with changes, new procedures, and events.
• Maintain a clean and professional uniform and personal appearance.
• Maintain the confidentiality of proprietary information and protect company assets.
• Follow company safety policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
• Complete safety training and certifications.
• Develop and maintain positive working relationships and support the team in achieving common goals.
• Perform other reasonable duties as requested by supervisors.

Benefits

• 401(k) plan
• Employer 401(k) contribution

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed