Turn Down Attendant - Condado Vanderbilt Hotel

The Condado Collection • San Juan, PR

2d • Onsite

About The Position

The Turn Down Attendant works at the Condado Vanderbilt Hotel, part of The Condado Collection, a group of hospitality properties in Puerto Rico. The role supports the hotel’s guest experience by preparing and maintaining guest rooms, following established cleaning and quality standards, anticipating guest needs, and providing courteous, personalized service. The attendant must stay informed about hotel operations, events, and procedure changes; maintain a professional appearance; protect guest and company information and property; and work safely and cooperatively with colleagues. The role may involve various shifts, including weekends and holidays.

Requirements

• Hospitality-oriented.
• Able to bend, squat, stretch, and lift up to 50 pounds.
• Able to handle difficult situations effectively.
• Able to work quickly and efficiently, especially under pressure.
• Able and willing to perform basic cleaning duties.
• Flexible and willing to work various shifts, including weekends and holidays.
• Good communication skills in Spanish and English.

Responsibilities

• Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
• Set up guest rooms and maintain their cleanliness and condition.
• Pick up room reports and keys for assigned areas.
• Clean rooms according to established procedures.
• Anticipate and communicate replenishment needs.
• Follow room-service steps, including setting up amenities and completing related tasks.
• Ensure adherence to quality expectations and standards.
• Stay informed about daily hotel operations, event sheets, bulletin boards, changes, procedures, and events.
• Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
• Follow safety and security policies and procedures, and report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
• Complete safety training and certifications.
• Develop and maintain positive working relationships and support the team in reaching common goals.
• Perform other reasonable duties as requested by supervisors.

Benefits

• 401(k)
• Employer contribution to 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed