Turn Down Attendant - Condado Vanderbilt Hotel

The Condado Collection

1d•Onsite

About The Position

The Turn Down Attendant at Condado Vanderbilt Hotel provides guest-focused hospitality service by preparing and maintaining guest rooms, supporting room-service amenity setup, and helping ensure a clean, safe, and welcoming environment. The role requires awareness of hotel operations and current events or procedures, adherence to quality and safety standards, and effective teamwork. The attendant may also perform other reasonable duties requested by a supervisor.

Requirements

Hospitality-oriented.
Able to bend, squat, stretch, and lift up to 50 pounds.
Able to handle difficult situations effectively.
Able to work quickly and efficiently, especially under pressure.
Able and willing to perform basic cleaning duties.
Flexible to work various shifts, including weekends and holidays.
Good communication skills in Spanish and English.

Responsibilities

Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Set up guest rooms and maintain their cleanliness and condition.
Pick up room reports and keys for assigned areas.
Clean rooms according to established procedures.
Anticipate and communicate replenishment needs.
Follow room-service steps, including setting up amenities and completing related tasks.
Meet quality expectations and standards.
Stay informed about daily hotel operations, event sheets, bulletin boards, changes, procedures, and events.
Maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Follow safety and security policies, report accidents, injuries, and unsafe working conditions to the Director of Housekeeping, and complete required safety training and certifications.
Develop positive working relationships and support the team in reaching common goals.
Perform other reasonable job duties as requested by supervisors.