Turn Down Attendant

Sonesta International Hotels Corporation • Miami Beach, FL

1d

About The Position

The Turn Down Attendant helps ensure guest rooms and hotel spaces are clean, refreshed, comfortable, and ready for guests. The role supports memorable guest experiences through attentive housekeeping service aligned with Sonesta’s brand standards and People People philosophy. It is suited to someone who takes pride in their work, enjoys staying active, and can thrive in a fast-paced hospitality environment.

The attendant cleans and services guest rooms, suites, bathrooms, hallways, and assigned hotel areas; replaces linens, towels, amenities, and guest supplies; and checks rooms for cleanliness, presentation, maintenance concerns, and readiness. The role also maintains housekeeping carts and work areas, reports issues and room updates, responds courteously to guest requests, follows sanitation and safety procedures, and supports deep-cleaning projects, room inspections, VIP arrivals, and other housekeeping assignments. The attendant works with Housekeeping leadership and Front Office, Laundry, and Engineering teams to support hotel operations and guest satisfaction. Other duties may be assigned.

The position pays $20.00 per hour. The posting describes flexible availability, including mornings, weekends, and holidays.

Requirements

• Strong attention to detail and commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time management, reliability, and teamwork skills.
• Positive attitude, strong work ethic, and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability, including mornings, weekends, holidays, and operational support as needed.
• Passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Nice To Haves

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies, keeping rooms refreshed, organized, and guest-ready.
• Inspect rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain housekeeping carts, storage closets, linen areas, and operational workspaces.
• Promptly and accurately report maintenance issues, lost and found items, safety concerns, and room status updates.
• Respond professionally and courteously to guest requests and housekeeping service needs.
• Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines.
• Support deep-cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Coordinate with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that contribute to memorable guest experiences.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed