Turn Down Attendant - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Norfolk, VA

3d•Onsite

About The Position

The Turn Down Attendant ensures the cleanliness and comfort of guest rooms before guests’ evening stays and provides amenities to enhance the guest experience. The role completes turn-down service in guest rooms and bathrooms according to property standards, maintains corridors and supply closets, follows assigned sequences and special requests, and supports a professional, safe, and positive team environment.

Requirements

Able to read, write, and speak basic English.
Able to understand and apply basic mathematical skills, including addition, subtraction, multiplication, and division, to calculate dilution ratios and portion control.
Able to use common-sense understanding to carry out simple one- or two-step instructions and handle standardized situations with little or no variation.
Able to push, stand, stoop, bend, and repetitively lift items weighing up to 20 pounds throughout the shift.
Good attitude and work ethic to support operating efficiency and guest satisfaction.
Able to work a flexible schedule, including weekends and holidays as required.
Physical ability to meet the demands of the job.

Nice To Haves

High school, GED, work-program, or overseas equivalent education is desired.
Past work experience in a similar role or with a commensurate skill set; hospitable, prison, or military experience.

Responsibilities

Complete job skills training and learn the job, property standards, and room types.
Attend pre-shift briefings, clarify assignments and expectations, follow attendance and timekeeping procedures, and report to work on time in proper uniform.
Maintain a friendly, approachable, helpful attitude and comply with personal appearance, grooming, uniform, and guest-interaction standards.
Enter guest rooms using the required procedures and scripting.
Provide professional, collaborative service consistent with the company service culture and “The Keys to Making it Right.”
Complete guest-room turn-down service to property standards, including removing trash, replacing soiled linens, turning on bedside lights, preparing the bed, placing slippers and robes when applicable, closing dark shades, setting the TV to the specified channel, and placing property-specific amenities.
Complete bathroom turn-down service to property standards, including removing trash, replacing soiled towels, arranging guest toiletries, placing a bathmat, and replenishing hotel toiletries.
Use the Turn Down Attendant Board to follow the service sequence and fulfill special requests.
Maintain cleanliness of guest-room corridors and service landings, including handling dirty linen and linen chutes.
Replenish supply closets and restock them to documented SSI standards.
Set up carts or caddies to standard and use approved tools and checklists.
Complete the room assignment sheet and return it to the supervisor at the end of the shift for checkout.
Produce clean, tidy rooms that meet or exceed department quality and efficiency standards.
Keep the work area, cart, and closets clean and organized.
Promptly report room or public-area deficiencies to a supervisor or through the work order management tool, as applicable.
Report unsafe working conditions or practices and safety or security violations according to company policy.
Cooperate with associates and supervisors to foster a positive work environment and support team efforts professionally.
Perform other duties as assigned.