Host - Saltine, Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Norfolk, VA

About The Position

The Host at Saltine, Hilton Norfolk The Main, provides guest services that include seating, food ordering, merchandise sales, and support for general restaurant operations while representing the company’s image and quality standards. Depending on assigned duties, the role may coordinate seating, guide guests to tables, welcome guests and gather party information, or assist guests purchasing retail items, food, and beverages to take off the property. Cashier duties include maintaining an accurate cash drawer and following cash-handling procedures.

Requirements

Strong communication skills for interacting in person and over the telephone; ability to speak clearly and articulate thoughts.
Good listening and problem-solving skills.
Ability to prioritize and multitask in a fast-paced environment.
Basic mathematics skills to count money, make change, and record accurate inventory counts.
Ability to complete all position-specific tests according to department standards.
Some high school education required.

Nice To Haves

Previous experience in the restaurant or hotel industry.
Previous working experience with computers.

Responsibilities

Greet guests in a friendly and courteous manner when they enter and exit the restaurant.
Gather guest information needed to provide suitable seating accommodations.
Inform guests about seating, including approximate wait times, and suggest options for more timely seating.
Seat guests courteously, safely, and efficiently.
Provide helpful menu information and personal recommendations to assist guests with ordering.
Complete assigned sidework to maintain the organization and cleanliness of the host station and related areas.
Organize, inventory, and sell retail items, if applicable.
Communicate seating needs to appropriate management, server assistants, kitchen staff, and servers to support efficient seating.
Provide general information to guests as requested.
Follow attendance, uniform, personal appearance, hygiene, and time-clock procedures.
Attend pre-shift briefings, understand assignments and property standards, and complete job skills training.
Use approved tools and checklists to complete assignments methodically and promptly while maintaining attention to detail.
Meet departmental standards, goals, and measures for work volume and quality.
Keep the work area clean and organized and promptly report deficiencies.
Report unsafe work conditions or practices and safety or security violations according to company policy.
Work professionally and collaboratively with guests, associates, and supervisors, supporting a positive team environment.
Perform other duties as assigned.
When assigned cashier duties, assist guests purchasing items to take off the property, maintain an accurate cash drawer, and follow cash-handling policies and procedures.
When assigned lead duties, use standard seating procedures to coordinate guest seating according to table availability and party requirements.
When assigned runner duties, safely guide guests to their assigned tables and provide pleasant conversation related to the establishment or tourist location.
When assigned greeter duties, welcome guests enthusiastically and gather information to determine appropriate seating accommodations.