Steward - Hilton Norfolk The Main

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Norfolk, VA

About The Position

The Steward is responsible for cleanliness and sanitizing all areas of the restaurant and maintaining high standards of cleanliness and sanitation in the hotel’s food service outlets. The role includes cleaning and maintaining dish room equipment and assigned areas, inspecting equipment for cleanliness, reporting repair needs, and following company policies, cleaning checklists, and documented standards. The Steward also helps coordinate the distribution of supplies and equipment to food and beverage outlets, participates in required meetings and training, and performs special cleaning projects as assigned. Associates are expected to follow property standards and safety practices, provide professional and collaborative service, keep work areas organized, and support the team.

Requirements

  • Must be at least 18 years old.
  • Able to read, write, and speak basic English.
  • Experience operating a dishwashing machine, handling dishware, and maintaining floors.
  • Able to apply common-sense understanding to carry out simple one- or two-step instructions and deal with standardized situations with only occasional or no variation.
  • Able to push, stand, stoop, bend, and repetitively lift items weighing up to 50–70 pounds during the entire shift.
  • Able to read and follow simple checklists.
  • Able to dispense and mix cleaning detergents according to directions.

Nice To Haves

  • Previous similar experience preferred.
  • High school diploma or equivalent preferred.

Responsibilities

  • Maintain cleanliness and sanitation in all food service outlets in the hotel.
  • Perform routine maintenance and cleaning of dish room equipment, carts, fixtures, and assigned areas according to department procedures and work practices.
  • Inspect equipment daily for cleanliness and report necessary repairs to the immediate supervisor.
  • Follow company policies, daily and weekly cleaning checklists, and documented standards of cleanliness and organization.
  • Maintain sanitation and safety standards through weekly inspections.
  • Apply proper cleaning techniques.
  • Coordinate distribution of supplies and equipment to food and beverage outlets.
  • Attend and participate in appropriate or mandatory meetings and ongoing training sessions.
  • Perform special cleaning projects as assigned.
  • Follow attendance, punctuality, uniform, personal appearance, and clock-in and clock-out procedures.
  • Use approved tools and checklists to complete assignments accurately and promptly.
  • Keep work areas clean and organized and report deficiencies or unsafe conditions to a supervisor.
  • Work professionally and collaboratively with guests, fellow associates, and supervisors.
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