Turn Down Attendant

Sonesta Hotels • Miami Beach, FL

2d • Onsite

About The Position

The Turn Down Attendant helps ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests, providing clean, comfortable, and welcoming accommodations in accordance with Sonesta’s service standards. The role is suited to someone who takes pride in their work, enjoys staying active, and can thrive in a fast-paced hospitality environment.

The attendant cleans and services guest rooms, suites, bathrooms, hallways, and assigned hotel areas; replaces linens, towels, amenities, and guest supplies; and inspects rooms for cleanliness, presentation, maintenance concerns, and readiness. The role also includes maintaining housekeeping carts and work areas, reporting maintenance and safety concerns and lost-and-found items, responding to guest requests, and following sanitation, chemical-handling, and safety procedures.

The attendant supports deep-cleaning projects, room inspections, VIP arrivals, and other housekeeping assignments as needed. They work with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support hotel operations and guest satisfaction. Other duties may be assigned.

Requirements

• Strong attention to detail and commitment to cleanliness, organization, and presentation standards.
• Ability to work efficiently and independently in a fast-paced hospitality environment.
• Strong time-management, reliability, and teamwork skills.
• Positive attitude, strong work ethic, and service-focused mindset.
• Ability to communicate professionally with guests, team members, and hotel leadership.
• Flexible availability, including mornings, weekends, holidays, and operational support as needed.
• Passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.

Nice To Haves

• Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience.
• Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices.

Responsibilities

• Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
• Replace linens, towels, amenities, and guest supplies, ensuring rooms are refreshed, organized, and guest-ready.
• Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
• Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
• Promptly and accurately report maintenance issues, lost-and-found items, safety concerns, and room status updates.
• Respond professionally and courteously to guest requests and housekeeping service needs.
• Follow sanitation standards, chemical-handling procedures, hotel safety policies, and operational guidelines.
• Support deep-cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
• Partner with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support hotel operations and guest satisfaction.
• Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with company match
• 401(k) retirement plan with company match
• Paid vacation and sick time
• Paid parental leave
• Company-paid life insurance
• Company-paid short-term and long-term disability
• Hospital indemnity, critical illness, and accident insurance
• Educational assistance
• Sonesta hotel discounts
• Additional perks and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed