TSG Technician
About The Position
The TSG Technician ensures successful execution and implementation of customized solutions and organizational initiatives. The role uses root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships to manage delivery of customer-facing IT services, support, and project deployments. Work may involve coding, programming, or integration with external customer technology and systems. The technician is responsible for daily management of costs, staffing, equipment inventory, system compliance, safety, and security for organizational resources, including hardware, software, automation, and network infrastructure. The role provides technical training and development to departmental resources and customers, plans and monitors expenses against financial expectations and organizational metrics, and builds professional customer relationships through direct engagement and collaboration. Technology is used to initiate, deploy, and track projects and support services 24x7.
Requirements
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
- Must currently be located in the same geographic location as the job or be willing to relocate.
Responsibilities
- Ensure successful execution and implementation of customized solutions and organizational initiatives.
- Use root cause analysis, reporting, KPIs, SLAs, internal cross-functional teams, and partner vendor relationships to support delivery.
- Lead, manage, and coordinate the delivery of customer experience for IT services, support, and project deployments.
- Perform coding, programming, and/or integration with external customer technology and systems when required.
- Manage costs, staffing, equipment inventory, system compliance, safety, and security of organizational hardware, software, automation, and network infrastructure.
- Provide technical training and development to departmental resources and customers.
- Plan, monitor, and adjust expenses to meet or exceed financial expectations and organizational metrics.
- Apply approved principles for evaluating and setting goals and measures to deliver results.
- Establish and maintain professional customer relationships through face-to-face engagement, collaboration, and consultative interactions.
- Use technology to initiate, deploy, and track projects and support services 24x7.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
