Technician

National Seating & Mobility•Richmond, VA

About The Position

The Technician at National Seating and Mobility helps provide clients with mobility solutions, including wheelchairs and positioning systems. The role coordinates with the Branch Manager, Rehab Technology Specialist, and Office Manager/Customer Service Representative to support timely ordering, receipt, assembly, and delivery of products. Technicians model the company’s HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service. The position involves responding to service calls and repairing equipment in branch, field, clinic, school, and care-home environments. It also includes assembling seating, mobility, specialty activities-of-daily-living, and home-accessibility equipment to factory and clinical specifications; maintaining inventory; delivering and fitting equipment; providing instruction and customer service; and offering technical support to Rehab Technology Specialists as directed by operational leadership.

Requirements

Able to lift 50 pounds, with or without accommodation.
Valid driver’s license.
High school diploma, GED, or equivalent.

Responsibilities

Respond to service calls and perform quality repairs in branch, field, clinic, school, and care-home environments.
Assemble seating, mobility, specialty ADL, and home-accessibility equipment according to factory and clinical specifications.
Control and count inventory for custom orders, special orders, and stock items processed in the branch.
Deliver equipment as directed by Branch operations and Field leaders, including fitting, instruction, compliance, and customer-service requirements.
Provide technical support to the Rehab Technology Specialist as needed and directed by operational Branch and Field leadership.
Coordinate with the Branch Manager, Rehab Technology Specialist, and Office Manager/Customer Service Representative to support timely ordering, receipt, assembly, and delivery of products.