TSG Technician

UPS • Gainesville, FL

3d

About The Position

Ensures the successful execution and implementation of customized solutions and organizational initiatives through advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates delivery of an exceptional customer experience across information technology services, support, and project deployments. The role may require coding, programming, and/or integration with external customer technology and systems.

Responsible for daily management of costs, staffing, equipment inventory, system compliance, safety, and security of organizational resources, including hardware, software, automation, and network infrastructure. Provides technical training and development to departmental resources and customers. Plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics, and applies approved principles for evaluating and setting goals and measures to deliver results.

Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Uses technology to initiate, deploy, and track projects and support services 24x7. The position is scheduled Tuesday through Saturday, 2:30 p.m. to 11:00 p.m. The employee must currently be in the same geographic location as the job or be willing to relocate at their own expense.

Requirements

• Must be a U.S. Citizen or U.S. National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
• Must currently be located in the same geographic location as the job or be willing to relocate at their own expense.
• Availability to work Tuesday through Saturday, 2:30 p.m. to 11:00 p.m.

Responsibilities

• Execute and implement customized solutions and organizational initiatives using root cause analysis, reporting, KPIs, SLAs, cross-functional teams, and vendor relationships.
• Lead, manage, and coordinate delivery of customer-focused IT services, support, and project deployments.
• Perform coding, programming, and/or integration with external customer technology and systems when required.
• Manage daily costs, staffing, equipment inventory, system compliance, safety, and security for organizational hardware, software, automation, and network infrastructure.
• Provide technical training and development to departmental resources and customers.
• Plan, monitor, and adjust expenses to meet financial expectations and organizational metrics.
• Apply approved principles for evaluating and setting goals and measures to deliver results.
• Build and maintain professional customer relationships through in-person engagement, collaboration, and consultative interactions.
• Use technology to initiate, deploy, and track projects and support services 24x7.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed