Truckload Operations Representative
About The Position
This position supports the movement of outbound truck and intermodal freight from the Los Angeles region throughout the United States, coordinating with asset-based truckers, the warehouse, and other Expeditors offices. The role focuses on proactive, innovative customer service and requires critical thinking to develop customized solutions for customers. Based in Expeditors’ Carson office, the work is primarily computer-based, with some interaction with freight or customers as needed. The position involves phone and email communication with Expeditors employees, trucking companies, and other strategic service providers. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with the ability to work overtime as needed by the department.
Requirements
- High school degree or equivalent.
- Pass a background check.
- Legally authorized to work in the United States and not require future employment visa sponsorship.
- Fluent in English, both written and verbal.
- Ability to work overtime in support of department needs.
- Ability to commute to Carson, California.
- Comfort with numbers and basic mathematics.
- Comfort working in a professional business environment with frequent interaction with team members, customers, other offices, and vendors.
Nice To Haves
- Associate or undergraduate degree preferred.
- Good computer skills, including Word, Excel, and familiarity with PowerPoint.
- Ability to multitask and prioritize while remaining focused and organized.
- Proactive in thought and action.
- Strong organizational skills.
- Analytical approach and strong attention to detail.
- Effective interpersonal skills, including listening, comprehension, and clear, concise communication to achieve positive results.
- Ability to work independently and collaboratively as part of a team.
- Willingness to help with last-minute projects or assist team members.
- Excellent written, verbal, and interpersonal communication skills.
- Demonstrated strong work ethic and reliability.
Responsibilities
- Build and maintain strong relationships with trucking carriers.
- Ensure smooth, timely freight pickup and delivery, scheduling appointments when needed.
- Dispatch delivery orders and bills of lading; track transloads, Full Container Loads, and Less than Container Loads in transit; and follow up for Proofs of Delivery and other documents needed to close shipments.
- Ensure timely freight processing and delivery to meet Key Performance Indicators and Requested Delivery Dates.
- Assist with quoting trucking and delivery rates by collecting necessary information, including driver configuration and special requirements.
- Ensure accurate and timely client and vendor billing for trucking and delivery services, and keep carrier costs on file for timely billing.
- Enter accurate and timely data into the operational system.
- Understand department process flow and continually identify opportunities to improve efficiency.
Benefits
- Paid vacation, holiday, and sick time.
- Medical, prescription drug, dental, and vision health plans.
- Life and long-term disability insurance.
- 401(k) retirement savings plan (US only).
- Employee stock purchase plan.
- Training and personnel development program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
