Digital Truckload Specialist

Priority1•Little Rock, AR

About The Position

Priority-1, Inc. is a domestic freight services company providing nationwide logistics services, including Less Than Truckload (LTL), Truckload (TL), and expedited services. The Digital Truckload Specialist supports truckload operations by addressing customer needs, coordinating with sales and agents, checking load information, scheduling appointments, and following up on loads. The role requires customer-service orientation, organization, multitasking, problem-solving, and decision-making. The position pays $17.30 per hour. The description notes that duties and responsibilities may change and that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Ability to identify customer needs and maintain a customer-service philosophy.
Ability to multitask, problem solve, and prioritize daily workload.
Excellent organization and record-keeping skills.
Comfort with oral and written communications, primarily by telephone and email.
Ability to deal with stressful situations and occasionally work extended hours.
Ability to perform the essential duties satisfactorily, with or without reasonable accommodation.
Sight and hearing capability, and ability to sit for extended periods and perform normal walking, bending, twisting, and stretching.

Responsibilities

Identify customer needs and maintain a customer-service philosophy.
Multitask, solve problems, and prioritize workload efficiently.
Proactively call customers to help improve the win/loss ratio.
Maintain relationships with sales staff and agents to help secure more truckloads.
Inspect load information and verify its accuracy before proceeding with loads.
Schedule and set appointments with shippers and receivers.
Keep up with day-to-day operations to ensure loads are being worked on and followed up on.
Use decision-making skills to offer options and resolve problems.

Benefits

Medical insurance with premiums paid 100% for employees and dependents.
Dental insurance paid 100% for the employee.
Vision insurance.
Health Savings Account (HSA) with employer contributions.
Life insurance.
Short-term disability insurance.
Long-term disability insurance.
401(k) plan.
Profit sharing, with a typical annual contribution of 15% of total eligible compensation.
Paid holidays and paid time off (PTO).
Cancer, critical illness, and accident policies available.