Digital Enablement Specialist

Charter Manufacturing•Mequon, WI

About The Position

Charter Manufacturing is seeking a Digital Enablement Specialist to help employees across the organization get more value from their workplace technologies. The role focuses on Microsoft 365, collaboration tools, automation, and emerging AI capabilities, translating technology into practical solutions that improve productivity, simplify work, and enhance the employee experience. It works across technology, business, communication, training, and innovation, partnering with teams to identify opportunities, promote adoption, and help employees confidently use new capabilities. The specialist will support digital adoption, lead enablement for AI and emerging technologies, create and deliver learning and communications, improve the employee technology experience, and contribute to the future of digital work. The role collaborates with business leaders and technology, security, legal, records management, and application teams to advance productivity and digital transformation while ensuring solutions align with governance and compliance requirements.

Requirements

Bachelor's degree in Information Technology, Business, Communications, Education, or a related field, or equivalent experience.
At least 3 years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
Curiosity and enthusiasm for emerging technologies, including AI and automation.
Strong relationship-building, communication, presentation, and influencing skills.
Excellent problem-solving abilities and a continuous improvement mindset.
Ability to work independently, navigate ambiguity, and drive initiatives forward.

Nice To Haves

Experience driving technology adoption, digital transformation, or employee enablement initiatives.
Experience with Microsoft Copilot, ChatGPT, AI agents, or other Generative AI technologies.
Experience with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI.
Background in change management, communications, organizational learning, or technology training.
Experience creating video-based learning, knowledge articles, and digital content.
Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
Experience working within manufacturing, operational, or distributed workforce environments.
Strong workshop facilitation and presentation skills.

Responsibilities

Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies.
Advise employees on Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools.
Identify opportunities to simplify work, reduce friction, and improve employee productivity; promote effective collaboration practices.
Evaluate and introduce practical uses for Generative AI tools, including Microsoft Copilot and other approved AI capabilities.
Develop guidance, prompt libraries, training materials, and best practices that encourage responsible AI use.
Work with stakeholders to identify valuable automation and AI use cases that can improve business outcomes.
Monitor emerging technologies and translate their potential into business value.
Design and deliver training sessions, workshops, office hours, demonstrations, and digital learning content.
Create documentation, videos, job aids, knowledge articles, and communications.
Build champions and advocates who can support adoption and continuous improvement.
Present technology concepts accessibly to technical and non-technical audiences.
Partner with employees and business leaders to identify recurring challenges and opportunities for improvement.
Analyze adoption trends, user feedback, and support data to recommend enhancements.
Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences.
Support rollout efforts for new technologies, features, and digital capabilities.
Maintain and prioritize a pipeline of employee productivity and automation opportunities.
Help establish standards and best practices for collaboration, file management, meetings, and AI usage.
Partner with Information Security, Legal, Records Management, and application owners to ensure solutions meet governance and compliance requirements.
Contribute to Charter's digital transformation journey.