Digital Enablement Specialist

Charter Manufacturing•Mequon, WI

About The Position

Charter Manufacturing is hiring a Digital Enablement Specialist to help employees across the organization get more value from Microsoft 365, collaboration technologies, automation, and emerging AI capabilities. This highly visible role works across technology, business, communication, training, and innovation to improve productivity, simplify work, and enhance the employee technology experience. The specialist will help employees adopt workplace technology, evaluate practical uses of generative AI, develop training and guidance, identify opportunities for automation and process improvement, and support technology rollouts. The role partners with employees, business leaders, and teams such as Service Desk, Infrastructure, Digital Workplace, Security, Legal, Records Management, and application owners. It also contributes to governance and compliance practices and Charter’s digital transformation efforts.

Requirements

Bachelor’s degree in Information Technology, Business, Communications, Education, or a related field, or equivalent experience.
At least 3 years of experience supporting, enabling, administering, or improving workplace technology and productivity tools.
Hands-on experience with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and Office applications.
Ability to translate employee needs into practical solutions, training, guidance, or process improvements.
Curiosity and enthusiasm for emerging technologies, including AI and automation.
Strong relationship-building, communication, presentation, and influencing skills.
Excellent problem-solving abilities and a continuous improvement mindset.
Ability to work independently, navigate ambiguity, and drive initiatives forward.

Nice To Haves

Experience driving technology adoption, digital transformation, or employee enablement initiatives.
Experience with Microsoft Copilot, ChatGPT, AI agents, or other generative AI technologies.
Experience with Microsoft Power Platform, including Power Automate, Power Apps, or Power BI.
Background in change management, communications, organizational learning, or technology training.
Experience creating video-based learning, knowledge articles, and digital content.
Microsoft 365, Power Platform, ITIL, Prosci, or related certifications.
Experience in manufacturing, operational, or distributed workforce environments.
Strong workshop facilitation and presentation skills.

Responsibilities

Help employees discover, understand, and effectively use Microsoft 365 tools and digital workplace technologies.
Advise employees on Outlook, Teams, SharePoint, OneDrive, Microsoft Office, and AI-enabled productivity tools.
Identify opportunities to simplify work, eliminate friction, and improve employee productivity.
Promote practices that support efficient and collaborative work.
Evaluate and introduce practical uses for generative AI tools, including Microsoft Copilot and other approved capabilities.
Develop AI guidance, prompt libraries, training materials, and responsible-use best practices.
Work with stakeholders to identify valuable automation and AI use cases.
Monitor emerging technologies and translate their potential into business value.
Design and deliver training sessions, workshops, office hours, demonstrations, and digital learning content.
Create documentation, videos, job aids, knowledge articles, and communications.
Build champions and advocates who support adoption and continuous improvement.
Explain technology concepts to technical and non-technical audiences.
Partner with employees and business leaders to identify recurring challenges and improvement opportunities.
Analyze adoption trends, user feedback, and support data to recommend enhancements.
Collaborate with Service Desk, Infrastructure, Digital Workplace, Security, and business teams to improve technology experiences.
Support rollouts of new technologies, features, and digital capabilities.
Maintain and prioritize a pipeline of employee productivity and automation opportunities.
Help establish standards and best practices for collaboration, file management, meetings, and AI usage.
Partner with Information Security, Legal, Records Management, and application owners to align solutions with governance and compliance requirements.
Contribute to Charter’s digital transformation journey.