Digital Fulfillment Specialist

GSO • Midlothian, VA

13d

About The Position

The Digital Fulfillment Specialist drives the growth and consistent execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role supports a high-quality, seamless experience for digital guests by maintaining operational consistency, speed to pick, and order accuracy while collaborating with store leadership and department teams on product availability, quality, and presentation.

The specialist leads daily order fulfillment, monitors operational performance, prepares orders for pickup or delivery, and assists guests and cashiers in maintaining efficient front-end operations. The position requires a flexible schedule, including weekends, days, evenings, and holidays, and involves physical work in a grocery store environment.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements, grasp, bend, reach, and lift, push, or pull up to 50 pounds independently.
• Ability to spend long periods on foot and stand or walk without a break for up to 4 hours or as required by law.
• Ability to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• A proven track record of meeting performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms by coordinating with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and communicate proactively about substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and appropriate merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery handoff.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests in a friendly, helpful manner at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed