Digital Fulfillment Specialist

GSO • Carmel, IN

1d

About The Position

The Digital Fulfillment Specialist leads the daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards. The role maintains consistent operations across digital platforms by coordinating with internal teams and third-party partners, completing orders on time, and communicating proactively about substitutions and order changes. The Specialist works with department teams to support in-stock positions, product quality, and merchandising, and stages, packages, and verifies orders before guest pickup or delivery hand-off.

The role tracks order metrics, guest feedback, and operational performance, sharing insights with leadership to support continuous improvement. It also involves engaging guests throughout the store and supporting front-end guest flow by directing and assisting cashiers to minimize backups and provide an efficient checkout experience. The position requires a flexible schedule, including weekends, days, evenings, and holidays. Work includes extended periods standing or walking, repetitive hand and arm movements, handling equipment, and exposure to extreme temperatures.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach; lift, push, or pull up to 50 pounds independently; and work in extreme temperatures.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Ability to stand or walk for extended periods, including up to 4 hours without a break or as required by law.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.
• Retail, culinary, and/or grocery experience.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms and coordinate with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and proactively communicate about substitutions and order changes.
• Partner with department teams to support in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed