Digital Fulfillment Specialist

GSO • Farragut, TN

6d

About The Position

The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across platforms including Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role ensures operational consistency, speed to pick, and order accuracy, while partnering with store leadership and department teams to maintain product availability, quality, and presentation. The specialist helps ensure digital guests receive the same high-quality, frictionless experience as in-store guests and contributes to a culture of passion, excellence, hospitality, and teamwork.

The role also supports front-end guest flow and checkout efficiency by directing and supporting cashiers and minimizing backups. It requires a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

• At least 1 year of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills, including the ability to motivate and develop high-performing teams.
• Ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability and willingness to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be at least 18 years of age.

Nice To Haves

• Associate’s degree in business, retail management, or a related field, or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or a high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and proactively communicate substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing checkout backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% of earned wages, to a maximum of $500, on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for the team member, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed