Truckload Operations Manager

Venture•Devens, MA

20d

About The Position

The Operations Manager leads and optimizes trucking operations across multiple regions, ensuring freight moves efficiently, safely, and cost-effectively while maintaining high customer-service standards and regulatory compliance. The role oversees terminals, dispatch, routing, fleet management, team development, payroll accuracy, budgets, performance metrics, billing discrepancies, and operational technology. It partners with sales and customer service to meet service-level agreements and explore opportunities to expand customer revenue. The position also supports network optimization, sustainability, capacity planning, and expansion initiatives, and promotes a professional, collaborative, inclusive, safety-first environment. Regular attendance and on-call availability are expected. Occasional travel to terminals, customer sites, or operational meetings may be required.

Requirements

High school diploma or GED.
At least 2 years of experience in the transportation or logistics industry.
Proficiency in TMS platforms, route optimization tools, and data analytics.
Strong knowledge of DOT/FMCSA regulations and safety protocols.
Excellent leadership, communication, and problem-solving skills.
Ability to work and communicate effectively with others and promote a team environment.
Ability to accept constructive criticism professionally and use it for continuous learning and skill development.
Ability to communicate effectively with internal and external personnel at all organizational levels to foster collaboration and process improvement.
Strong listening skills and the ability to understand customer concerns, provide thoughtful solutions, and handle criticism constructively.
Ability to work in a fast-paced office and field environment.
Ability to sit, stand, and walk for extended periods; occasionally lift up to 25 lbs; and potentially climb into trucks or trailers for inspections or operational reviews.
Availability for on-call and/or after-hours work may be required.

Nice To Haves

Associate or bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field.
At least 3 years of experience in operations management, ideally in trucking or freight.
Proficiency in Microsoft Office products.
Knowledge of transportation, operations, and/or logistics industries.
Experience with TMW Office Suite and ELD systems.
Bilingual English/Spanish skills.

Responsibilities

Oversee daily trucking operations across terminals, dispatch, routing, and fleet management to support on-time delivery and service excellence.
Lead, coach, and develop terminal managers, dispatchers, and drivers, fostering safety, accountability, and strong performance.
Ensure payroll accuracy for assigned drivers and champion a safety-first culture.
Manage trucks and trailers, including utilization, maintenance scheduling, and compliance with DOT and FMCSA regulations.
Own operational budgets, cost control, and performance metrics, identifying ways to improve margins through efficiency and innovation.
Expedite billing by managing the user discrepancy queue.
Use TMS platforms, telematics, and analytics tools to improve visibility, automation, and decision-making.
Partner with sales and customer service teams to meet or exceed service-level agreements.
Work as an extension of Sales to identify opportunities to grow business revenue with customers.
Participate in service-oriented calls for accounts and customers.
Ensure compliance with federal, state, and local transportation laws and safety standards, and lead safety initiatives.
Support or lead network optimization, sustainability, capacity planning, and expansion initiatives.
Promote a consistently positive, professional, collaborative, and inclusive work environment, including constructive dialogue during change or challenge.
Handle sensitive information discreetly and uphold confidentiality standards.
Maintain regular and reliable attendance and be available on call.
Follow company policies, procedures, applicable laws, and regulations, and perform additional duties as assigned.