Truckload Operations Manager

Venture Transport•Ayer, MA

21d

About The Position

The Operations Manager leads and optimizes trucking operations across multiple regions, ensuring freight moves efficiently, safely, and cost-effectively while maintaining strong customer service and regulatory compliance. The role oversees terminals, dispatch, routing, and fleet management; develops terminal managers, dispatchers, and drivers; manages operational budgets and performance; and partners with sales and customer service to meet service commitments and identify opportunities to grow revenue. The manager also uses transportation and analytics systems to improve visibility and decision-making, supports network and capacity initiatives, and promotes a safe, accountable, collaborative, and inclusive work environment. Regular attendance and on-call availability are required.

Requirements

High school diploma or GED.
At least 2 years of experience in transportation or logistics, potentially in roles such as dispatcher, driver manager, driver, or logistics coordinator.
Proficiency in TMS platforms, route optimization tools, and data analytics.
Strong knowledge of DOT/FMCSA regulations and safety protocols.
Ability to work and communicate effectively with others and promote a team environment.
Ability to accept constructive criticism professionally and use it for continuous learning and skill development.
Ability to communicate effectively with internal and external personnel at all organizational levels.
Strong listening skills and ability to understand and respond thoughtfully to customer concerns and handle criticism constructively.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced office and field environment.
Ability to sit, stand, and walk for extended periods.
Ability to climb into trucks or trailers for inspections or operational reviews when required.
Ability to lift up to 25 pounds occasionally.
Availability for on-call and/or after-hours work when required.

Nice To Haves

Associate or bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
At least 3 years of experience in operations management, ideally in the trucking or freight industry.
Proficiency in Microsoft Office products.
Knowledge of transportation, operations, and/or logistics industries.
Experience with TMW Office Suite and ELD systems.
Bilingual English/Spanish.

Responsibilities

Oversee daily trucking operations across terminals, dispatch, routing, and fleet management to support on-time delivery and service excellence.
Lead, coach, and develop terminal managers, dispatchers, and drivers, fostering safety, accountability, and strong performance.
Ensure payroll accuracy for assigned drivers.
Champion a safety-first culture and lead safety initiatives.
Manage trucks and trailers, including utilization, maintenance scheduling, and compliance with DOT and FMCSA regulations.
Own operational budgets, cost control, and performance metrics; identify efficiency and innovation opportunities to improve margins.
Expedite billing by managing the user discrepancy queue.
Use TMS platforms, telematics, and analytics tools to improve visibility, automation, and decision-making.
Partner with sales and customer service to meet or exceed service level agreements.
Support sales efforts and explore opportunities with customers to expand business revenue.
Participate in service-oriented calls for accounts and customers.
Ensure operations comply with federal, state, and local transportation laws and safety standards.
Support or lead network optimization, sustainability, capacity planning, and expansion initiatives.
Promote a positive, professional, collaborative, and inclusive work environment, encouraging constructive dialogue during periods of change or challenge.
Handle sensitive information discreetly and uphold confidentiality standards and applicable policies.
Maintain regular, reliable attendance and be available on call.
Comply with company policies and procedures and applicable laws and regulations.
Perform additional duties as assigned.