Truck Service Technician Level 3 - HOLT Truck Centers

HOLT Group•San Antonio, TX

About The Position

The Level 3 Diesel Technician is a senior-level technician with more than four years of experience and/or demonstrated job-relevant knowledge and skills. The role handles a wide range of mechanical repairs and basic to intermediate diagnostics, completing most standard repairs with limited supervision while continuing to build diagnostic capability. The technician applies extensive experience and judgment to plan and accomplish goals, performs standard, complex, and technical tasks, and works with minimal supervision. The incumbent is expected to model the company’s mission and core values, collaborate with internal and external resources, and participate in ongoing self-development. The position performs diagnostics, repairs, inspections, documentation, and related service work on trucks, trailers, engines, and equipment. The technician also supports quality assurance, safe work practices, customer communication, equipment upkeep, and the development of lower-level technicians. The role may require travel to other stores, overtime based on workload and customer needs, and physical work in a service environment with mechanical, weather, noise, and other workplace exposures.

Requirements

High school diploma or equivalent, plus accreditation from a technical school or an applicable skilled trades program.
At least four years of experience.
Completion of Level 1 and Level 2 curriculum pathway requirements outlined in the Leveling Description Guide.
Meet ProTech training requirements for preceding Technician levels.
Ability to complete all Level 3 curriculum pathway requirements outlined in the Leveling Description Guide.
Ability to meet all technical and performance requirements for a Level 1 and Level 2 Technician.
Ability to learn and model HOLT’s Values Based Leadership culture and successfully apply its tools; ability to complete HOLT’s VBL classes.
Extensive knowledge of equipment and tools, including their design, use, repair, and maintenance.
Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling.
Vehicle fleet operation and control skills.
Problem-solving, troubleshooting, and logical diagnostic procedure skills.
Verbal communication skills and exceptional customer-service skills.
Time-management and organizational skills.
Ability to work independently and as part of a team.
Ability to operate a conventional forklift, hand tools, power tools, pneumatic tools, mechanical repair equipment, and an overhead crane.
Ability to operate a vehicle on public roads.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble small objects.
Ability to read, write, and understand information, and to listen to and understand spoken information.
Valid driver’s license and acceptable driving record.
Must own and maintain the tools necessary to perform the job efficiently.
Completion of the HOLT Truck - Tech Level 1–3 International Alignment Training Module.
Ability to meet the physical demands of the role, including standing for significant periods, frequent movement and hand use, manual dexterity, visually inspecting work, moving objects, working underneath equipment, lifting and moving materials up to 50 pounds, occasional kneeling, crouching, stooping, crawling, reaching, and balancing, and climbing ladders or equipment using both hands and feet.

Nice To Haves

CDL – Class A or B.
ASE Medium/Heavy Truck Certification.
AC Certification.
Brake System Certification.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Troubleshoot and diagnose complex engine malfunctions and failures with direction and minimal supervision.
Perform detailed engine and related equipment repairs on trucks and trailers with direction and minimal supervision.
Disassemble and inspect equipment, determine required parts, and reassemble to factory specifications within TRGs.
Perform quality control and assurance inspections of completed tasks, including road testing.
Use computers and related software to diagnose and reprogram engines.
Complete service reports, timecards, parts requisitions, and returns documentation.
Interpret and use operating and maintenance information, online resources, and service manuals and bulletins.
Operate equipment and vehicles while holding all necessary licenses and certificates.
Follow contamination-control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicles in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Work overtime as required by workload and customer needs.
Maintain a professional presence with internal and external customers, including personal appearance.
Mentor and coach lower-level technicians.
Complete assigned Technician Training Path courses and safety training.
Consistently maintain average rework below 0.5% and a positive average variance.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Maintain regular and punctual attendance.
Perform other duties as assigned.
Meet a minimum of 26 billed hours per week (65% proficiency).
Travel to other stores to provide assistance during periods of heavy workload when needed.