Truck Service Technician Level 3 - HOLT Truck Centers

HOLT Group•Austin, TX

About The Position

The Level 3 Diesel Technician is a senior-level technician who handles a wide range of mechanical repairs and performs basic to intermediate diagnostics. The role completes most standard repairs with limited supervision while continuing to develop diagnostic capability. Technicians at this level generally have more than four years of experience and/or demonstrated job-relevant knowledge and skills, and use extensive experience and judgment to plan and accomplish goals. They perform standard, complex, and technical tasks, work independently with minimal supervision, and are expected to align with the company's mission and core values, collaborate with internal and external resources, and participate in ongoing self-development. The position performs repairs and diagnostics on trucks, trailers, engines, and related equipment; completes inspections and road tests; documents service work; and communicates progress to supervisors and customers. The technician also maintains equipment and tools, follows safety and contamination-control requirements, works overtime as workload and customer needs require, and mentors lower-level technicians. The role requires a high school diploma or equivalent and at least four years of experience. Preferred qualifications include relevant industry certifications and a Class A or B CDL. Travel or overnight stays may be required up to 5%.

Requirements

Meet all technical and performance requirements for a Level 1 and Level 2 Technician.
Have extensive knowledge of equipment and tools, including their design, uses, repair, and maintenance.
Have expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tools.
Have vehicle-fleet operation and control skills.
Demonstrate problem-solving and troubleshooting skills.
Demonstrate verbal communication skills.
Have excellent time-management and organizational skills.
Be able to follow logical troubleshooting procedures.
Be able to work independently and as part of a team.
Be able to operate a conventional forklift.
Be able to operate hand tools, power tools, pneumatic tools, mechanical-repair equipment, and an overhead crane.
Be able to operate a vehicle on public roads.
Have the manual dexterity to make precisely coordinated finger movements to grasp, manipulate, or assemble very small objects.
Be able to read, write, and understand information.
Be able to listen to and understand information and ideas presented through spoken words and sentences.
Be able to complete applicable HDSI VBL classes, model HOLT’s VBL culture, and successfully apply the Learn, Model, Teach, and Measure tools.
Have a high school diploma or equivalent, accreditation from a technical school, or completion of an applicable skilled-trades program.
Have a minimum of four years of experience.
Be able to learn and model HOLT’s VBL culture.
Complete ongoing safety training.
Own and maintain the tools necessary to perform the job efficiently.
Have a valid driver’s license and an acceptable driving record.
Meet the stated physical demands, including lifting and moving materials and equipment up to 50 pounds, working underneath equipment, and climbing ladders and/or equipment.

Nice To Haves

CVI, International, or Cummins certifications.
CDL, Class A or B.
ASE Medium/Heavy Truck Certification.
AC Certification.
Brake System Certification.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes in alignment with the company’s vision, values, and mission.
Troubleshoot and diagnose complex engine malfunctions and failures with minimum supervision.
Perform detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision.
Disassemble and inspect equipment, determine required parts, and reassemble to factory specifications.
Conduct quality-control and assurance inspections of completed tasks, including road testing.
Use computers and related software to assist with engine diagnosis and reprogramming.
Complete service reports, timecards, parts requisitions, and returns documentation.
Interpret and use operating and maintenance information, online resources, and service manuals and bulletins.
Operate equipment and vehicles while holding necessary licenses and certificates.
Follow contamination-control and HAZMAT rules and regulations.
Keep company equipment, tools, and vehicles clean, in good condition, and working properly.
Communicate job progress to supervisors and customers as needed.
Work overtime as required by workload and customer needs.
Maintain a professional appearance and conduct with internal and external customers.
Mentor and coach lower-level technicians.
Complete assigned safety training and work safely in accordance with applicable safety policies, company policies, procedures, and standards.
Maintain regular and punctual attendance.
Perform other duties as assigned.