Truck Service Advisor I
TravelCenters of America•Tallulah, LA
About The Position
The Truck Service Advisor (TSA) provides customer service at TA Truck Service locations by applying knowledge of the products sold and services offered. The position is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions while helping customers get back on the road. The role works in interior and exterior conditions and may involve exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, dust, grease, oil, and gas.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays.
- Valid driver's license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customers with service and knowledge about products and services.
- Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
- Write, detail, and process work orders and over-the-counter transactions.
- Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain the cleanliness of service counters, the showroom, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Competitive wages.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
