Truck Service Advisor I

TravelCenters of America • Alda, NE

1d

About The Position

The Truck Service Advisor (TSA) provides customer service through knowledge of the products sold and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came. The TSA works with customers, vendors, and team members to coordinate service and parts needs, communicate estimates, handle payments, and maintain a clean and safe service area. The position may involve indoor and outdoor work in varying weather and exposure to noise, fumes, dust, grease, oil, gas, and moving mechanical parts.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional presentation when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide excellent customer service and help exceed customer expectations.
• Maintain extensive knowledge of the products sold and services provided.
• Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Properly write up ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, the showroom, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED