Truck Service Advisor I

TravelCenters of America•Brookville, PA

21d

About The Position

The Truck Service Advisor (TSA) provides customer service at a truck service location by applying knowledge of the products and services offered. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions. The TSA helps ensure customers receive service that gets them back on the road, while maintaining a safe and clean service area.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and explain products and services offered.
Use suggestive selling to help generate revenue and professionally influence customers with integrity.
Write, detail, process, and pay out work orders and OTC transactions.
Write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.