Truck Service Advisor I

TravelCenters of America•Franklin, KY

21d

About The Position

The Truck Service Advisor (TSA) provides customer service at a TA Truck Service location using knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, while helping customers get back on the road. The TSA works with customers and team members in a service environment, prepares and communicates quotes and estimated completion times, sources parts from outside vendors, and coordinates deliveries. The position also involves maintaining service counters, the showroom, and customer restrooms, and supporting the safety of customers and team members.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Valid driver's license.
Ability to work in interior and exterior conditions.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of products sold and services provided.
Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write up estimated-time-of-arrival work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain the cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.