Truck Service Advisor I

TravelCenters of America • Canton, OH

3d

About The Position

The Truck Service Advisor (TSA) provides customer service by applying knowledge of the products sold and services provided at TA Truck Service locations. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came.

The TSA works with customers and vendors to prepare and communicate quotes, secure purchase orders, source parts, and coordinate deliveries. The role also involves processing payments and shift reports, maintaining clean service counters, showrooms, and customer restrooms, and supporting the safety of customers and team members. Work may take place indoors and outdoors in varying seasonal conditions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional presentation when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of products and services.
• Use suggestive selling skills to help generate revenue and professionally influence customers.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders and secure purchase orders.
• Prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain the cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED