Truck Service Advisor I
About The Position
The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of helping travelers get back on the road. The position requires professional interaction with customers, management, and coworkers, along with maintaining clean service counters, showrooms, and customer restrooms and helping maintain a safe environment for customers and team members. The work may involve outdoor elements in all seasons, as well as occasional exposure to fumes, particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, dust, grease, oil, gas, and concentrated cleaning solutions. Physical activities include regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of the legs, and lifting or moving objects up to 50 pounds. Duties are performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Present oneself professionally to customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
- Valid driver's license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customers with knowledgeable service about the products sold and services provided.
- Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
- Write, detail, and process work orders and over-the-counter transactions.
- Write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate their delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain cleanliness of service counters, the showroom, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Competitive wages.
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
