Truck Service Advisor I
About The Position
TravelCenters of America (TA) is hiring a Truck Service Advisor to provide customer service at a truck service location. The role focuses on writing work orders, suggestive selling, and processing over-the-counter transactions while helping customers get back on the road. The advisor maintains knowledge of products and services, communicates quotes and estimated completion times, sources parts, coordinates deliveries, and prepares shift reports. The position also includes maintaining clean service counters, showrooms, and customer restrooms, and helping ensure the safety of customers and team members. The role involves working with customers and coworkers in interior and exterior conditions, with flexible hours that may include nights, weekends, and some holidays. Work may involve exposure to outdoor weather, fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. Physical activity may include occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
- Valid driver's license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customer service and product and service information to customers.
- Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
- Write, detail, process, and pay out work orders and over-the-counter transactions.
- Write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain the cleanliness of service counters, the showroom, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Competitive wages
- Medical, dental, vision, and life insurance
- 401(k) with a company match
- Paid vacation and holidays
- Tuition reimbursement
- On-site meal discounts
- Discounts on technology, travel, food, and fuel
- Opportunity for growth and advancement with company-paid training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
