Truck Service Advisor I

TravelCenters of America • Waterloo, NY

4d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of the products sold and services offered. The role primarily involves writing work orders, suggestive selling, and handling over-the-counter transactions while helping customers get back on the road. The position works in a service environment that may include outdoor conditions, noise, fumes, dust, grease, oil, gas, and moving mechanical parts.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive-selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide service to customers and maintain knowledge of products and services.
• Use professional suggestive-selling skills to help generate revenue.
• Write, detail, and process work orders and over-the-counter transactions.
• Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
• Source parts from outside vendors and coordinate their delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED