Truck Service Advisor I

TravelCenters of America • Sparks, NV

26d

About The Position

The Truck Service Advisor provides first-rate customer service through knowledge of products and services offered by TA Truck Service. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came. The advisor works in a service environment focused on exceeding customer expectations and generating revenue through professional, high-integrity customer interactions.

The position includes preparing and processing work orders and transactions, sourcing parts, coordinating deliveries, preparing and communicating quotes, and completing end-of-shift reports. The advisor also helps maintain clean service counters, showrooms, and customer restrooms, and contributes to the safety of customers and team members. The role may involve outdoor conditions in all seasons, exposure to shop-related substances and mechanical activity, and a loud work environment.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays.
• Ability to work in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and knowledge of products and services offered.
• Use suggestive selling skills to help generate revenue and professionally influence customers.
• Write, detail, and process work orders and over-the-counter transactions, including payments.
• Write ETA work orders and secure purchase orders.
• Prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED