Truck Service Advisor I

TravelCenters of America•Cowpens, SC

25d

About The Position

The Truck Service Advisor provides customer service at TA Truck Service locations by applying knowledge of products and services, writing work orders, suggestive selling, and handling over-the-counter transactions. The role focuses on exceeding customer expectations and helping travelers return to the road safely. Duties include preparing and processing work orders and payments, providing estimates, sourcing parts, coordinating deliveries, preparing shift reports, and maintaining clean and safe service areas.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional demeanor with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and product and service information.
Use suggestive selling to help generate revenue while maintaining professional conduct and integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports; understand various payment types.
Maintain cleanliness of service counters, showrooms, and customer restrooms.
Help maintain the safety of customers and team members.