Truck Service Advisor I

TravelCenters of America • Jacksonville, FL

4d

About The Position

The Truck Service Advisor provides first-rate service to customers by using knowledge of products and services, writing work orders, suggestive selling, and handling over-the-counter transactions. The role supports customers receiving truck maintenance and repair services and aims to return travelers to the road better than they came.

The advisor writes, details, and processes work orders and OTC transactions; prepares ETA work orders and customer quotes; secures purchase orders; sources parts from outside vendors and coordinates delivery; and completes shift drops and reports. The role also maintains clean service counters, showrooms, and customer restrooms while helping maintain the safety of customers and team members. Work may involve outdoor conditions, exposure to shop-related substances and moving mechanical parts, and a loud environment.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional presentation when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of products and services offered.
• Use suggestive selling skills to help generate revenue and influence customers professionally and with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Prepare ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate their delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, showrooms, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Competitive wages
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• Discounts on technology, travel, food, and fuel
• Opportunity for growth and advancement with company-paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED