Truck Service Advisor I

TravelCenters of America•Burns, WY

26d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location using knowledge of the products sold and services provided. The role is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter transactions while helping return travelers to the road. The position works with customers, vendors, and team members in a service environment that may involve outdoor elements and exposure to shop-related conditions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and maintain knowledge of the products sold and services provided.
Use professional, high-integrity suggestive selling to help generate revenue.
Write, detail, and process work orders and over-the-counter transactions.
Properly write ETA work orders and secure purchase orders.
Prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports.
Understand and handle various payment types.
Maintain cleanliness of service counters, showrooms, and customer restrooms.
Help maintain the safety of customers and team members.