Truck Service Advisor I

TravelCenters of America•Albuquerque, NM

19d•Onsite

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of products and services to help customers and generate revenue. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter transactions while helping travelers get back on the road. The position works in a service environment that may involve outdoor elements, noise, fumes, particles, moving mechanical parts, vibration, and exposure to dirt, grease, oil, gas, and cleaning solutions.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver's license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide service to customers and explain products and services.
Use suggestive selling to help generate revenue while maintaining professional conduct and integrity.
Write, detail, process, and pay out work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, showroom, and customer restrooms.
Help maintain the safety of customers and team members.