Truck Service Advisor I

TravelCenters of America • Baltimore, MD

28d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location, using knowledge of the products and services offered to help customers and support the service operation. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came.

The advisor works in a service-focused environment and communicates with customers, vendors, management, and coworkers. Duties include preparing and processing work orders and transactions, coordinating parts and deliveries, preparing shift reports, and maintaining clean and safe customer-facing areas. The position may involve outdoor conditions in all seasons and exposure to noise, fumes, particles, mechanical parts, vibration, dirt, grease, oil, gas, and cleaning solutions.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver’s license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of the products sold and services provided.
• Use suggestive selling skills to help generate revenue and professionally influence customers with integrity.
• Write, detail, and process work orders and over-the-counter transactions, including payouts.
• Properly write up ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain the cleanliness of service counters, the showroom, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.
• Competitive wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED