Truck Service Advisor I

TravelCenters of America • Eloy, AZ

5d

About The Position

The Truck Service Advisor provides customer service at a TA Truck Service location by applying knowledge of the products and services offered. The role primarily involves writing work orders, suggestive selling, and processing over-the-counter transactions, with the goal of returning travelers to the road better than they came. The advisor works with customers, vendors, and coworkers while helping maintain a safe and clean service area.

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience.
• Professional manner when interacting with customers, management, and coworkers.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
• Valid driver's license.

Nice To Haves

• Experience in a repair or parts shop.

Responsibilities

• Provide customer service and maintain knowledge of the products and services offered.
• Use suggestive selling to help generate revenue and professionally influence customers with integrity.
• Write, detail, and process work orders and over-the-counter transactions.
• Prepare ETA work orders, secure purchase orders, and prepare and communicate quotes to customers.
• Source parts from outside vendors and coordinate their delivery.
• Prepare end-of-shift drops and shift reports, and understand various payment types.
• Maintain cleanliness of service counters, the showroom, and customer restrooms.
• Help maintain the safety of customers and team members.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On-site meal discounts.
• Discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company-paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED