Truck Service Advisor I
About The Position
The Truck Service Advisor provides customer service through knowledge of the products and services offered by TA Truck Service. The role primarily involves writing work orders, suggestive selling, and handling over-the-counter transactions, helping customers get back on the road. The advisor works in a service-focused environment and supports revenue generation while maintaining professional, high-integrity interactions with customers, management, and coworkers. The position also includes preparing and communicating quotes, securing purchase orders, sourcing parts from outside vendors, coordinating deliveries, processing payments, and preparing end-of-shift reports. Advisors help maintain clean service counters, showrooms, and customer restrooms, and contribute to the safety of customers and team members. Work may involve outdoor elements, loud noise, fumes, particles, moving mechanical parts, vibration, and exposure to dirt, grease, oil, gas, and cleaning solutions.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
- Valid driver's license.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customers with knowledgeable service about products sold and services provided.
- Write, detail, process, and pay out work orders and over-the-counter transactions.
- Write up ETA work orders and secure purchase orders.
- Prepare and communicate quotes to customers.
- Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain clean service counters, showrooms, and customer restrooms.
- Help maintain the safety of customers and team members.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Growth and advancement opportunities with company-paid training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
