Truck Service Advisor I
About The Position
The Truck Service Advisor provides customer service at a TA Truck Service location by using knowledge of the products and services offered. The role focuses on writing work orders, suggestive selling, and processing over-the-counter transactions while helping customers get back on the road. The advisor works with customers, vendors, and team members to coordinate service, parts, quotes, and payments, and helps maintain clean and safe customer areas. The work may involve outdoor conditions in all seasons, as well as exposure to fumes, particles, moving mechanical parts, vibration, loud noise, dirt, dust, grime, grease, oil, gas, and concentrated cleaning solutions. The role requires regular talking and hearing; occasional standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive leg use, and lifting or moving objects up to 50 pounds. Physical demands may be performed with or without reasonable accommodation.
Requirements
- High school diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience.
- Professional manner when interacting with customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- Ability to work flexible hours, including nights, weekends, and some holidays.
- Ability to work in interior and exterior conditions.
- Valid driver's license.
- Ability to talk and hear regularly; occasionally perform physical activities including standing, walking, kneeling, stooping, bending, crouching, crawling, climbing, repetitive use of legs, and lifting or moving objects up to 50 pounds.
- Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Experience in a repair or parts shop.
Responsibilities
- Provide customer service and demonstrate knowledge of products and services.
- Use suggestive selling to help generate revenue and influence customers professionally and with integrity.
- Write, detail, and process work orders and over-the-counter transactions.
- Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
- Source parts from outside vendors and coordinate delivery.
- Prepare end-of-shift drops and shift reports, and understand various payment types.
- Maintain cleanliness of service counters, the showroom, and customer restrooms.
- Help maintain the safety of customers and team members.
- Perform other duties as requested.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) with a company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- Discounts on technology, travel, food, and fuel.
- Opportunity for growth and advancement with company-paid training.
- Competitive wages.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
