Truck Service Advisor I

TravelCenters of America•Hebron, OH

21d

About The Position

As a Truck Service Advisor (TSA), you provide customer service through knowledge of the products and services offered by TA Truck Service. The role is primarily responsible for writing work orders, suggestive selling, and processing over-the-counter transactions, helping customers get back on the road. The position involves preparing and communicating quotes, coordinating parts, processing payments, and maintaining a clean and safe service area. The job may include duties beyond those listed, and the description may be revised at any time.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Previous cashier and customer service experience.
Professional manner when interacting with customers, management, and coworkers.
Strong suggestive selling skills.
Basic computer skills.
Ability to work flexible hours, including nights, weekends, and some holidays, in interior and exterior conditions.
Valid driver’s license.

Nice To Haves

Experience in a repair or parts shop.

Responsibilities

Provide customer service and information about products and services.
Use suggestive selling skills to help generate revenue and professionally influence customers with integrity.
Write, detail, and process work orders and over-the-counter transactions.
Write ETA work orders, secure purchase orders, and prepare and communicate customer quotes.
Source parts from outside vendors and coordinate delivery.
Prepare end-of-shift drops and shift reports, and understand various payment types.
Maintain cleanliness of service counters, the showroom, and customer restrooms.
Help maintain the safety of customers and team members.