TRIBAL PROGRAM MANAGER

Volunteers of America Northern Rockies•Sheridan, WY

3d•Onsite

About The Position

The Tribal Coordinator is responsible for collaborating with Business Development to maintain positive partnerships with referral services. The role complies with White Bison certification requirements and builds programming and relationships to support the Native American Cultural Enhancement Program (NACEP). It serves as a liaison with Tribal, Agency, and Nation leaders to share information about NACEP and support patient referral, admissions, and discharge processes, with a focus on patient and customer satisfaction. The position oversees NACEP program requirements and CARF standards of tribal patient care, monitors deliverables, provides cultural training and insights, and collaborates with the Treatment Team to address patient concerns. It also supports tribal partners through training and utilization reviews, facilitates sweat ceremonies, and helps develop and maintain aftercare plans for tribal clients. This is a full-time, exempt position based at the Life House residential treatment facility in Sheridan, Wyoming, reporting to the Director of Clinical Services. Hours are generally 8:00 a.m. to 5:00 p.m., Monday through Friday. Frequent travel is anticipated, including travel to referring agencies and tribal partners, with travel up to 50% listed in the job details. The position has direct supervisory responsibilities and may coach and mentor other staff.

Requirements

Associate degree, or a high school diploma or equivalent and two years of relevant experience.
Be a White Bison-trained group facilitator or be qualified to attend such training.
Proficiency with a variety of computer software programs, including Microsoft Suite and desktop publishing.
Effective written and oral communication.
Ability to remain calm under pressure and during crises.
Empathy and ability to relate to staff and patients.
Ability to stay organized and meet tight deadlines while managing competing priorities.
Ability to interact with people from varied social, economic, educational, and cultural backgrounds.
Continuously demonstrate behaviors aligned with servant leadership and the organization's cultural values.
Ability to meet the role's physical requirements, including mobility throughout the facility, computer work, and withstanding high-heat conditions in the lodge during ceremonies.

Nice To Haves

Previous human services training and/or experience in the addiction field.
Appreciation and knowledge of Native American culture.

Responsibilities

Serve as a Volunteers of America liaison with Tribal, Agency, and Nation leaders, providing information about NACEP and building and maintaining patient referral, admissions, and discharge processes.
Maintain White Bison certification.
Oversee NACEP program requirements and CARF standards of tribal patient care.
Maintain and monitor deliverables to meet or exceed requirements.
Provide cultural training and insights to staff and patients in the VOA behavioral healthcare system.
Collaborate with the Treatment Team to address patient concerns and provide NACEP support.
Travel to referring agencies as requested and coordinate with Business Development to meet program needs.
Provide training to tribal partners according to contract requirements.
Coordinate weekly or as-required utilization reviews with tribal partners regarding affiliated tribal patients.
Facilitate and pour for both male and female sweat ceremonies.
Develop and assist with maintaining aftercare planning and care for tribal clients.
Perform direct supervisory responsibilities and potentially coach and mentor other organizational positions.